• Gravity Tech

Business Process Outsourcing

Business process outsourcing (BPO) is a subset of outsourcing that involves
the contracting of the operations and responsibilities of a specific business process to a thirdparty
service provider. The main advantage of any BPO is the way in which, it helps to increase
a company's flexibility. Due to technological advances and changes in the industry, specifically
the move to more service-based rather than product-based contracts, companies who choose to
outsource their back-office increasingly look for time flexibility and direct quality control.
Business process outsourcing enhances the flexibility of an organization in different ways. The
variable cost structure helps a company is responding to changes in required capacity and does
not require a company to invest in assets, thereby making the company more flexible.

The considerable growth of BPO industry has led to the inclusion of new opportunities, making
it a stepped process promising business growth. It has not only affect the trade and commerce
industry, but also the nation as a whole. Most of the BPO services provided in India are exported
to the countries like USA, UK, Canada and other developed and developing countries in the
world. The national income of the country increased due to the export of services and leads to
generates employment opportunities for the people of India.

Our BPO Services include:

 Accounts & Finance Operations
 Human Resource Services
 Data Processing and Management
 Chat and Email support

Outbound Call Center Services

The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outbound provides the best creative, dynamic and cost effective outbound call center solutions. Our extensive knowledge in outbound will fulfill all you outbound call center needs up to your expectations and aids you to achieve the maximum results.

Our Outbound Call Center Services includes:

 Appointment Setting
 Telemarketing Services
 Market Research & Survey
 Collections 
 Follow-up
 Lead Generation
 Voice Broadcast 
 Telephonic Auditing

Inbound Call Center Services

The center that is being dedicated to handle inbound calls or receives a number of calls from customers via phone is termed as Inbound Call Center. Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. Our skilled experts aids your company to achieve more customers and reduces the operating cost. We deliver the best inbound call center services that beats your expectations.

Our Inbound Call Center Services includes:

 Answering Service
 Customer Service
 Help Desk / Technical Support Services
 Inquiry Handling
 Interactive Voice Response (IVRS)
 Inbound Sales
 Order Taking

Contact Info

GRAVITY TECH
Infopark Campus 1st Floor, K.R Puram
Pallipuram, Kerala
India
Zip Code: 688556

Phone: +91 9497505898

Email: info@gravitytech.org

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